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March 16, 2017

4th Annual Global Social Service Workforce Alliance Symposium: Case Management and the Social Service Workforce

Home / Events / 4th Annual Global Social Service Workforce Alliance Symposium: Case Management and the Social Service Workforce
May 24, 2017 - May 24, 2017

Join us on May 24, 2017 in Washington, DC, or via the live webcast

The 4th Annual Global Social Service Workforce Alliance Symposium on Wednesday, May 24, 2017, will provide a forum to discuss efforts to strengthen the social service workforce to improve case management processes and provide quality support to children and families. Presentations from more than 20 speakers and moderators from 11 countries will focus on ways in which a strengthened workforce is able to implement integrated and innovative approaches to case management that create comprehensive and sustainable systems of care for vulnerable children and families. The day-long program includes time for small group work and discussion on country-specific and global case management approaches. Participants can attend the event in-person in Washington, DC, or join the free live webcast. All speakers and panel presentations will be live webcast, and remote participants will be able to pose questions to the presenters.



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Symposium Agenda

** Denotes sessions that will be live webcast. All times in EST.)

8:30 – 9:00 a.m. Breakfast and Registration

9:00 – 9:10**     Welcome

                            Amy Bess, Director, Global Social Service Workforce Alliance

9:10 – 9:25**     Opening Remarks 

                           Tom Fenn, Project Director, Coordinating Comprehensive Care for Children

9:25 – 9:40**      Opening Remarks

                            Dr. Rebecca Davis, Associate Professor and Director, Center for Global
Social Work, School of Social Work, Rutgers, The State University of
New Jersey

9:40 – 10:45**   Panel 1:  Building a stronger workforce to strengthen HIV-sensitive case
management systems and to realize national and global HIV goals

Moderator:  Vishanthie Sewpaul, Professor, Zayed University,
United Arab Emirates

1.    Integrating HIV sensitive benchmarks into a case management approach
in support of Nigeria’s 90-90-90 campaign
Tapfuma Murove, 4Children Nigeria Project Director
2.    Strengthening the community workforce in case management to improve
the provision of comprehensive services and increase targeted HIV testing in
Kinshasa, Democratic Republic of Congo
Djeneba Coulibaly-Traore, 4Children DRC Project Director
3.    Getting to Zero: Social workers as case managers on transdisciplinary
teams improving the quality of HIV care in the United States
Theresa Fox, Research Analyst, Institute for Families, Rutgers, The State
University of New Jersey

10:45 – 11:00    Coffee Break

11:00 – 12:00**  Panel 2:  Promoting multidisciplinary linkages to carry out integrated
case management approaches

Moderator:  Zeni Thumbadoo, Deputy Director, National Association Child Care
Workers, South Africa

                   1.     Coordinating Clinic and Community Services through Case Management
Maury Mendenhall, Senior Technical Advisor, Orphans and Vulnerable
Children, USAID

2.     School Child Protection Committees: An integrated case management
approach between school, community and child protection teams
Bernadette Madrid, Executive Director of the Child Protection Network
Foundation, Inc., Philippines
3.     Linking a Case Management Approach in Conflict and Refugee Settings
to Country Level Systems of Care – The case of Lebanon
Anthony MacDonald, Chief, Child Protection, UNICEF MENA Office

12:00 – 1:00 p.m.  Lunch

1:00 – 1:45**    Panel 3: Innovations in capturing evidence in order to improve case
management and workforce strengthening

Moderator: Dan Lauer, GHR Foundation

1.     Information technology and Open Source Software tools that facilitate
case management
Robert MacTavish, Child Protection Specialist/ Primero Project Lead, UNICEF
Headquarters New York

                    2.     Monitoring and evaluating the effectiveness of case management in
emergency settings
Colleen Fitzgerald, CP Case Management Specialist, International Rescue
Committee and Chair, Child Protection Case Management Task Force under
the Global Alliance for Child Protection in Humanitarian Action

                    3.     What we can learn from ongoing (RCT) research: Keeping Children in
Healthy and Protective Families (KCHPF) experience using a case
management model in cases of child reunification
Michelle Ell, Keeping Children in Healthy and Protective Families (KCHPF)
and 4Children Uganda Project Director

1:45 – 2:45         Small Group Work

                            Facilitators:  Beth Bradford, Maestral International and 4Children; Severine
Chevrel, 4Children; and Natia Partkhaladze, Georgian Association of Social

2:45 – 3:00          Coffee Break

3:00 – 3:30**      Group Report Back and Discussion         

3:30 – 4:25**      Panel 4: Working toward sustainable models of staffing effective case
management and systems of care for children and families

Moderator:  Joanne Dunn, Senior Social Welfare and Justice Advisor,
UNICEF Headquarters New York

1.     Leading the Way: Building a national case management system in
Precious Muwoni, Regional Social Protection Advisor, Bantwana Initiative of
World Education (WEI/B), Department of Child Welfare and Protection
Services, Zimbabwe;
and John Nyathi, Acting Deputy Director, Ministry of
Health and Child Welfare, Zimbabwe 

2.     Case management in Namibia: Where we are coming from and where
we are heading
Joyce Nakuta, Deputy Director Child Welfare, Government of Namibia’s
Ministry of Gender Equality and Child Welfare
3.     Maximizing the Investment in Child Well-Being: Combining social
assistance and circles of care through an integrated digitized case
management system
Mayke Huijbregts, Chief of Social Policy and Child Protection, UNICEF South
and Ministry of Social Development Representative, South Africa

 4:25 – 4:30**     Closing Remarks

                             Dr. Jim McCaffery, Senior Organization Strengthening Specialist, TRG and
Chairperson, Global Social Service Workforce Alliance Steering Committee

This year’s Symposium is being co-hosted by the Coordinating Comprehensive Care for Children (4Children) project, a five-year USAID-funded project implemented by a consortium of organizations led by Catholic Re This event is made possible through funding from the United States Agency for International Development (USAID) to the 4Children project through the President’s Emergency Plan for AIDS Relief (PEPFAR) program. The GHR Foundation also supports the Alliance.

Learn more about the Global Social Service Workforce Alliance at http://www.socialserviceworkforce.org.