The job aid is designed for use by 1) LIFT II referral volunteers (RVs) and field supervisors (FSs), 2) staff at NACS sites, and 3) the staff of organizations within the LIFT II referral networks (RN). The primary objective of the job aid is to improve the quality and consistency of referral counselling offered by service providers within the LIFT II RNs in Zambia. The job aid also provides a graphic description of the referral process, which can support clients in understanding the steps in receiving and completing a referral.
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